NextWave Performance Results

The reason you perform business process improvement is to get results.  By tempering theory with realism, science with experience, NextWave Performance is able to help you achieve the results your business requires.

What kind of results can you expect?  Each company is different, but here are a few results from past engagements:

Quote-to-Order Process (Fulfillment)

• Improved overall cycle time by 40% (13 days)
• Reduced time to approve “custom” orders by 75%
• Reduced order fallout/rejection by 50%

Product Development

• Reduced new product development cycle time by nearly 70%
• Increased product pipeline capacity by 25%

Change Management

• Reduced number of non-documented changes by 90%
• Reduced number of “out-of-window” changes by 90%

Customer Support/Help Desk

• Improved customer authentication by 100%
• Improved identification of incident “root causes” by 100%
• Reduced number of incidents resolutions not communicated back to customers by 90%
• Reduced number of “entry points” to report incidents by 80%